Terms and Conditions for Man and Van Kingston upon Thames

These Terms and Conditions set out the basis on which Man and Van Kingston upon Thames provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means the Man and Van Kingston upon Thames service provider.

1.2 You, your means the customer who books or uses our services.

1.3 Services means any removal, man and van, loading, unloading, packing, unpacking, transport, or related services we agree to provide.

1.4 Goods means the items, belongings, furniture, household effects or other property which we are contracted to handle, move, store or otherwise deal with.

1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quote or confirmation we provide.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including local moves, small removals, and transport of goods within the UK.

2.2 The specific services to be provided will be set out in our booking confirmation, based on the information you provide when requesting a quote.

2.3 We reserve the right to refuse to carry any goods which, in our reasonable opinion, are dangerous, illegal, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 You may request a quote by contacting us and providing accurate and complete information about your requirements, including collection and delivery addresses, property access details, number and type of items, and any special handling needs.

3.2 Any quote we provide is based on the information you supply. If the information is incomplete or inaccurate, we reserve the right to amend or withdraw the quote, adjust the price, or, where necessary, refuse to carry out the service.

3.3 A booking is only confirmed when we have provided you with a booking confirmation and you have accepted it. Verbal or provisional bookings are not binding until confirmed by us.

3.4 It is your responsibility to check the booking confirmation and ensure that all details, including addresses, dates, times, and services required, are correct. Any discrepancies must be notified to us as soon as possible.

3.5 We may request additional information prior to the service date, including confirmation of parking arrangements, access conditions and any restrictions that may affect the move or transport of goods.

4. Customer Responsibilities

4.1 You must ensure that adequate and legal parking is available at both collection and delivery locations. Any parking charges, fines, or penalties incurred as a result of inadequate or incorrect arrangements will be your responsibility and may be added to the final invoice.

4.2 You must ensure that access to the property is safe, clear, and suitable for the removal team and vehicle. This includes providing information about stairs, lifts, narrow doorways, low ceilings, or any other obstacles.

4.3 You are responsible for properly packing, securing, and labelling your goods unless we have explicitly agreed to provide packing services.

4.4 Fragile or high-value items must be clearly identified and, where appropriate, suitably packed to minimise risk of damage.

4.5 You must be present, or have a nominated representative present, at the collection and delivery addresses to oversee the service, sign any relevant documentation, and confirm that the service has been completed.

5. Payments and Charges

5.1 Our charges will be confirmed to you in advance of the booking, either as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

5.2 We may require a deposit to secure your booking. The amount of any deposit and the due date for payment will be communicated at the time of booking.

5.3 Unless otherwise agreed, payment of the balance is due immediately upon completion of the service. We may refuse to unload goods or complete the service until full payment has been received.

5.4 If payment is not made on time, we reserve the right to charge interest on overdue amounts at the statutory rate, as well as reasonable administrative costs incurred in recovering the debt.

5.5 Additional charges may apply where:

a) There are delays beyond our control, including waiting times caused by you, your agents, or third parties.

b) Access is more difficult than stated at the time of booking.

c) Additional items or services are requested on the day that were not included in the original quote.

5.6 All prices are given in pounds sterling and, unless stated otherwise, are inclusive of any applicable taxes.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by giving us notice in advance of the scheduled service date.

6.2 If you cancel more than 7 days before the service date, any deposit paid may be refunded at our discretion, subject to any reasonable administrative charges.

6.3 If you cancel between 48 hours and 7 days before the service date, we reserve the right to retain some or all of the deposit to cover costs and potential loss of business.

6.4 If you cancel less than 48 hours before the service date, or fail to be present at the agreed time and place, we may charge up to 100 per cent of the quoted price.

6.5 Amendments to the date, time, or scope of services are subject to availability. We will use reasonable endeavours to accommodate changes, but cannot guarantee that requested amendments can be made.

6.6 If we need to cancel or amend a booking due to circumstances beyond our reasonable control, such as extreme weather, vehicle breakdown, or illness, we will notify you as soon as possible and offer an alternative date or a refund of any deposit paid. We will not be liable for any consequential losses arising from such cancellation.

7. Exclusions and Restrictions

7.1 Unless explicitly agreed in writing, we do not transport:

a) Live animals or plants.

b) Hazardous, flammable, explosive, corrosive, or toxic materials.

d) Perishable goods requiring refrigeration or special environmental conditions.

e) Cash, securities, precious metals, jewellery, or other items of unusually high value.

7.2 If you include any of the above items among the goods without our prior written consent, you do so entirely at your own risk and we accept no liability for loss, damage, or associated consequences.

8. Waste Regulations and Disposal

8.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of items classified as waste.

8.2 We are not a general waste collection service. Any removal of waste, rubbish, or items for disposal must be agreed in advance and may incur additional charges.

8.3 You are responsible for ensuring that any items you ask us to dispose of are lawfully permitted to be transported and disposed of, and that you have the right to instruct their disposal.

8.4 We will not knowingly transport or dispose of hazardous or controlled waste without appropriate arrangements. Additional fees may apply where special licences, handling procedures or facilities are required.

8.5 Fly-tipping or unlawful disposal is strictly prohibited. We will handle waste only through lawful and approved channels, and reserve the right to refuse any request that appears to breach environmental or waste regulations.

9. Our Liability

9.1 We will exercise reasonable care and skill in providing our services and handling your goods.

9.2 Our liability for loss of or damage to goods is limited, unless otherwise agreed in writing. It is your responsibility to arrange suitable insurance cover for your belongings if the standard limitations of liability are not sufficient for your needs.

9.3 We are not liable for:

a) Loss or damage arising from your failure to adequately pack, secure, or protect goods.

b) Loss or damage to items that are inherently fragile, have a pre-existing defect, or are susceptible to normal wear and tear.

c) Loss or damage to goods where you or your representative have assisted in loading or unloading, unless it is clearly due to our negligence.

d) Any indirect or consequential losses, including loss of income, profit, opportunity, or enjoyment.

9.4 We will not be responsible for delays or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to accidents, severe weather, traffic conditions, road closures, or industrial action.

9.5 In any event, our total liability for loss or damage, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable and proportionate amount, taking into account the value of the goods, the nature of the service, and the charges paid by you.

10. Claims and Time Limits

10.1 You must inspect your goods as soon as reasonably possible after delivery.

10.2 Any apparent loss or damage must be reported to us at the time of delivery or, where this is not reasonably possible, in writing within 48 hours of completion of the service.

10.3 We may request photographs, descriptions, and any other relevant evidence in order to assess a claim.

10.4 Failure to notify us within the specified time limits may affect our ability to investigate and may reduce or extinguish any potential liability we might otherwise have had.

11. Insurance

11.1 We may hold insurance appropriate to our business activities. Details can be provided upon request.

11.2 Our insurance does not automatically cover the full value of your goods. You are strongly advised to arrange your own separate insurance if the value of your belongings is high or if you require broader protection than that offered under these Terms and Conditions.

12. Access, Property Damage and Limitations

12.1 You are responsible for protecting floors, walls, and fixtures where necessary. We will take reasonable care not to cause damage when moving goods, but are not liable for damage to property where access is limited, awkward, or where you have requested that we attempt any manoeuvre that we reasonably advise is risky.

12.2 If we cause damage to property due to our negligence, you must notify us as soon as possible and, in any event, within 48 hours so we can inspect the damage and consider appropriate remedies.

12.3 We reserve the right to refuse to move any item that we reasonably believe cannot be moved safely or without disproportionate risk of damage to property or injury to persons.

13. Complaints

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with a member of our team as soon as possible and give us the opportunity to put matters right.

13.2 If the issue is not resolved at the time, you may submit a written complaint, setting out the details of your concern, the date of service, and any relevant evidence.

13.3 We will investigate complaints in a fair and timely manner and will aim to respond with our findings and any proposed resolution within a reasonable period.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you only as necessary to provide our services, manage bookings, process payments, and communicate with you.

14.2 We will handle your personal data in accordance with applicable UK data protection laws and use it only for legitimate business purposes.

14.3 We will take reasonable measures to keep your personal information secure and will not sell your data to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No variation of these Terms and Conditions shall be effective unless it is in writing and agreed by us.

16.3 Our failure to exercise or enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior representations, agreements, or understandings, whether written or oral.



  • Need something
    Need something
    moving now?
    Welcome to Man with Van London, We are a friendly, reliable, cheap man and van company in London.
    BOOK NOW

Best Rates on Man and Van Kingston upon Thames Services

To ensure you get the price today for our man and van services, pick up the phone and speak to one of our customer service advisors. We can discuss your needs and work out a bespoke moving plan for you. For a great price our company will visit your home and give you that much needed help to pack up. Once packed, we will load and transport your possessions to your new property. To get all this and more for the best prices in KT2, call us today and book your man and van Kingston upon Thames service.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Kingston upon Thames Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6a Victoria Road
Postal code: KT1 3DW
City: Kingston, London
Country: United Kingdom

Latitude: Longitude:
E-mail:
[email protected]

Web:
Description: Rely on our professional man and van teams to deal with your relocation in Kingston upon Thames KT1 in the best possible way.
Back To Top