Man and Van Kingston upon Thames Privacy Policy

This Privacy Policy explains how Man and Van Kingston upon Thames collects, uses, stores, and protects personal data relating to customers and prospective customers in the Kingston upon Thames area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man and Van Kingston upon Thames located in, or requesting services in, the Kingston upon Thames area. It covers personal data collected through our website, telephone enquiries, messages, and any other communication channels used to arrange or provide our man and van services.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details such as name, address, service addresses, postcode, and contact preferences.

Communication details such as the content of your messages, quotes requested, feedback, and any correspondence relating to bookings or enquiries.

Service and booking information such as dates and times of moves, collection and delivery addresses, access information, inventory details you choose to share, and any special instructions.

Payment and transaction information such as payment confirmations, amounts, dates, and methods of payment. We do not store full payment card details; where card payments are used, these are handled by secure payment processors.

Technical and usage information such as basic device or browser details, visit dates and times, and general usage patterns where these are generated by your interaction with our online content. This is typically collected using cookies or similar technologies where applicable.

Lawful Bases for Processing Personal Data

We will only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract. We process personal data to provide our services to you, including handling enquiries, giving quotes, making bookings, performing moves, issuing invoices, and managing aftercare.

Compliance with legal obligations. We may process and retain certain information to comply with legal, tax, accounting, and regulatory requirements, or to respond to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. This can include managing and improving our services, preventing fraud, ensuring the security of our operations, and maintaining business records.

Consent. In some cases, we may ask for your consent, for example for certain types of marketing or for the use of optional cookies. Where we rely on consent, you can withdraw it at any time using the contact methods you used to reach us originally or by following any opt out instructions provided.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide services. This includes arranging and carrying out bookings, coordinating moves, contacting you about your booking, and handling any changes or cancellations.

To communicate with you. We may contact you to respond to enquiries, provide quotes, send booking confirmations, request feedback, and handle complaints or disputes.

To manage our business. We use data for internal administration, record keeping, accounting, service improvement, staff training, and monitoring service quality.

To ensure safety and security. We may use information to verify bookings, prevent fraud or misuse, and protect our staff, customers, and property.

To send marketing communications. With your consent, or where the law otherwise allows, we may send you information about our services, offers, or updates. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with specific third parties where this is necessary for the purposes described in this policy, and in accordance with data protection law.

Service providers and processors. We may use carefully selected third party providers to help us operate our business, such as payment processors, customer management tools, cloud storage providers, and IT support. These providers act as data processors and are only permitted to process personal data on our instructions and for specified purposes.

Professional and legal advisers. We may share data with accountants, auditors, insurers, or legal advisers where required for business administration, legal claims, or regulatory compliance.

Public authorities. Where required by law or in connection with legal proceedings, we may share data with law enforcement agencies, courts, or regulatory bodies.

We require all processors and recipients to take appropriate security measures to protect your personal data and to process it in accordance with applicable law.

International Transfers

Where we use service providers located outside the United Kingdom, or where data is otherwise transferred internationally, we ensure that appropriate safeguards are in place to protect your personal data. This may include using providers in countries that have been formally recognised as offering an adequate level of protection, or putting in place standard contractual clauses or equivalent safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Enquiries and quotes that do not result in a booking are generally kept for a limited period to allow us to respond to follow up questions and manage our business records.

Booking and service records are typically kept for a longer period to meet tax and legal obligations, to handle potential disputes or claims, and for legitimate business needs such as maintaining accurate financial records.

Marketing contact information is retained until you opt out or until we conclude that it is no longer accurate or useful, after which it is securely deleted or anonymised.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in a way that protects your privacy.

Data Security

We implement technical and organisational measures designed to safeguard your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to personal data, staff awareness and training, secure storage, and appropriate use of passwords and encryption where suitable.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are also responsible for keeping any information you use to communicate with us secure and for contacting us promptly if you believe your data may have been compromised.

Your Data Protection Rights

Under the UK GDPR, you have certain rights regarding your personal data. These rights apply to all customers and prospective customers of Man and Van Kingston upon Thames in the Kingston upon Thames area, subject to some legal limitations and exemptions.

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it.

Right to rectification. You can request that we correct or complete any personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can ask us to delete your personal data. This is sometimes known as the right to be forgotten.

Right to restriction. You can ask us to limit the processing of your personal data in specific situations, for example while we verify its accuracy or assess an objection.

Right to object. You can object to our processing of your personal data based on our legitimate interests, and you can object at any time to the use of your data for direct marketing.

Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, or to ask questions about how we handle your personal data, you can contact us using the same communication channels you ordinarily use to reach Man and Van Kingston upon Thames. We may need to verify your identity before responding to your request.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner Office, if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The revised version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Kingston upon Thames Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 6a Victoria Road
Postal code: KT1 3DW
City: Kingston, London
Country: United Kingdom

Latitude: Longitude:
E-mail:
[email protected]

Web:
Description: Rely on our professional man and van teams to deal with your relocation in Kingston upon Thames KT1 in the best possible way.
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