Terms and Conditions for Man And Van Kingstonuponthames

These Terms and Conditions set out the basis on which Man And Van Kingstonuponthames provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, requesting a quote, or confirming an assignment, the customer agrees to be bound by these terms. They are designed to create clear expectations for both parties and to define how the service operates, how charges are applied, and what responsibilities each party carries throughout the booking and completion of the job.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, client, or person making the booking. These terms apply whether the service is booked by an individual, a landlord, a tenant, a business, or any other authorised representative. The service may include loading, unloading, transport, single-item collections, multi-item removals, and other agreed tasks, provided they are lawful, safe, and within the agreed scope.

Any reference to Man and Van Kingston upon Thames, man and van service, or man-with-van hire in this document refers to the same core service offering. These terms are intended to be read together with any written estimate, booking confirmation, or service note issued before the job begins. If there is any conflict between these terms and a written agreement specifically accepted by both parties, the written agreement will take priority to the extent of the inconsistency.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A quote or estimate is not, by itself, a binding confirmation unless stated otherwise. When requesting a booking for a Man And Van Kingstonuponthames service, you must provide accurate information about the items, collection and delivery addresses, access conditions, parking restrictions, stairs, lifts, and any special handling requirements. The price and timing are based on the information supplied at the time of booking.

We reserve the right to revise the quotation if the actual job differs from the description given. This may happen where there are additional items, heavier goods, difficult access, delays, waiting time, incomplete packing, or the need for extra labour or vehicle capacity. Any material change will normally be discussed before work continues, and you may choose whether to proceed on the revised basis. If you do not agree to the revised price or scope, we may treat the job as cancelled and charge for any reasonable time already spent or costs already incurred.

It is your responsibility to ensure that the person making the booking has authority to do so and that all instructions are correct. You must also make sure that the collection and delivery points are accessible at the agreed time. Where access is delayed because of your arrangements, including blocked parking, locked premises, missing keys, or incorrect addresses, waiting charges or additional costs may apply. Please ensure that any special instructions are provided in advance so we can assess whether the job can be completed safely and efficiently.

Payments and Pricing

Charges may be based on hourly rates, fixed quotations, mileage, item count, minimum charges, or a combination of these depending on the nature of the work. The final price may also include additional amounts for congestion, tolls, parking, permits, stairs, extended waiting time, out-of-hours work, or specialist handling. All prices are quoted in pounds sterling unless stated otherwise and, where applicable, may be subject to VAT or other taxes in line with current law.

Unless specifically agreed in writing, payment is due on completion of the job and before goods are unloaded or released, or within the payment period stated on the invoice for business customers. We may accept card payments, bank transfers, cash, or other approved methods, but we are not obliged to accept every method for every booking. Where a deposit is requested, the booking may not be secured until the deposit has been received in full. Deposits are non-refundable except where we cancel the service without cause or where mandatory consumer law requires otherwise.

If payment is not made when due, we may suspend any further service, retain goods where lawful until payment is received, and recover reasonable costs associated with late payment, including administrative charges and recovery expenses. You are responsible for ensuring that any payment method used is authorised and has sufficient funds. Failure to pay may result in legal action, and you agree to reimburse any reasonable costs incurred in enforcing payment, to the extent permitted by law.

You may cancel or amend a booking by giving reasonable notice. The closer the cancellation is to the scheduled time, the more likely it is that charges will apply, especially if we have already allocated time, fuel, vehicle space, or staff to your job. Cancellation terms may vary depending on the size and urgency of the booking, but in all cases we reserve the right to charge for work already performed and for any non-recoverable costs.

If you cancel with insufficient notice, arrive late, fail to provide access, or are not present when required, we may charge a cancellation fee or a minimum call-out fee. We may also cancel or postpone the booking if weather, road conditions, safety concerns, mechanical issues, or other events beyond our reasonable control make performance impractical or unsafe. In such circumstances, we will aim to rearrange the service at a mutually suitable time.

Where a delay is caused by your actions or by circumstances within your control, including packing not being ready, missing keys, incomplete paperwork, or incorrect instructions, we may charge for the waiting time or reschedule the job at our discretion. Time-sensitive removals should be discussed in advance, and we do not guarantee exact arrival times unless expressly agreed in writing. Any estimated time of arrival is approximate and may be affected by traffic, weather, or prior jobs.

Customer Responsibilities

You must ensure that all items are properly packed, labelled, and ready for transport unless packing has been specifically included in the service. Fragile, valuable, hazardous, or unusually heavy items must be declared before the booking is accepted. You are also responsible for securing loose parts, disconnecting appliances where appropriate, and making sure that anything requiring specialist dismantling is identified in advance. If items are inadequately packed or unsuitable for transport, we may refuse to move them or do so only at your risk.

You confirm that you are the owner of the goods or have the right to arrange their removal and transport. You must not book the service for any unlawful purpose, including the transport of stolen goods, prohibited substances, illegal waste, or items that breach applicable regulations. If we suspect that goods are unlawful, unsafe, or improperly declared, we may refuse carriage and may notify the relevant authorities where required by law. Any resulting delay, loss, or cost will be your responsibility.

It is also your responsibility to ensure that parking arrangements are made where needed and that access routes are safe and suitable. If permits, permissions, building approvals, or resident parking arrangements are required, you must obtain them in advance unless we have expressly agreed to do so. You agree to indemnify us for losses caused by your failure to meet these obligations, except where such losses are caused by our own negligence or breach.

We will take reasonable care when handling your goods, but liability is limited as set out in these terms and as permitted by law. We are not responsible for loss or damage arising from items that were already defective, poorly packed, incorrectly assembled, or unsuitable for transport. We are also not liable for damage caused by your instructions, by hidden defects, or by circumstances outside our reasonable control, such as road incidents, severe weather, or acts of third parties.

Unless otherwise agreed, our liability for damage to goods will be limited to the lower of the repair cost, replacement cost, or the value declared by you in advance, subject to any applicable legal limits and any insurance cover we may hold. We do not accept liability for indirect or consequential loss, including loss of profit, missed appointments, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You should consider taking out your own insurance if you are moving high-value or delicate goods. Where our insurance policy applies, any claim must be supported by reasonable evidence, including photographs, receipts, or other records showing the condition and value of the item before the move. Claims must be reported within a reasonable time after delivery, and you must allow us a fair opportunity to inspect the alleged damage before repairs or disposal take place.

Waste Regulations and Disposal

Where our service includes the removal of unwanted items, waste, or bulk rubbish, both parties must comply with applicable UK waste laws and regulations. We only carry waste where it has been agreed in advance and where the material is lawful to collect, transport, and dispose of. Waste must be accurately described at the time of booking, including whether it contains electrical items, mattresses, sofas, mixed household waste, green waste, or any item that may require special handling.

You confirm that any waste you ask us to remove is your lawful responsibility or has been given to you for disposal by the lawful owner. We may refuse to collect items that are hazardous, contaminated, leaking, explosive, medical, or otherwise restricted. If waste is misdescribed, concealed among other goods, or found to include prohibited materials, we may stop the job, charge additional fees, and report the matter if required. You must not ask us to dispose of waste in a manner that breaches environmental protection rules, fly-tipping laws, or duty of care requirements.

When waste is collected, we may be required to pass it to a licensed disposal facility, transfer station, or recycling operator. You agree to provide any information reasonably needed to comply with waste transfer obligations, including descriptions of the waste and the source of the materials. If documentation is required, you will cooperate promptly. We may refuse any waste collection if we believe compliance cannot be assured. Any expense or penalty resulting from inaccurate waste information provided by you will be your responsibility, except where caused by our own failure to comply with legal duties.

Damage, Complaints, and Claims

If you believe an issue has arisen during the service, you should notify us as soon as reasonably possible and provide full details. Complaints about loss or damage should include supporting evidence and should be raised promptly so that the matter can be investigated. We may ask for photographs, item descriptions, purchase information, or other documents before considering a claim. Failure to cooperate may affect the outcome of any assessment.

We aim to handle concerns fairly and proportionately. Where appropriate, we may offer repair, replacement contribution, refund, or another reasonable remedy, depending on the circumstances and any legal rights that apply. Any settlement offered will be made without admission of liability unless expressly stated otherwise. If a claim relates to multiple items, the value of the claim may be assessed item by item rather than as a single combined figure.

Nothing in this section prevents you from exercising statutory rights under UK consumer law. However, claims that are not brought within a reasonable period, or that cannot be substantiated with sufficient evidence, may be rejected. Our records, job notes, and booking information may be used to assess the facts of any dispute. We will act in good faith and expect the same from you throughout the claims process.

We are not liable for any failure or delay in performing our obligations where the failure results from events beyond our reasonable control, including extreme weather, accidents, traffic disruption, industrial action, fire, flood, power failure, government action, or access restrictions. In such cases, performance may be suspended, rescheduled, or cancelled without liability for consequential losses. If the event continues for a prolonged period, either party may cancel the affected booking.

We may terminate or refuse future services where you breach these terms, provide false information, engage in abusive behaviour, fail to pay, or repeatedly cancel bookings without sufficient notice. If a booking is terminated after the job has begun, you may still be charged for work completed, materials used, and reasonable travel or waiting costs. Any clause found to be unenforceable will, to the extent possible, be severed without affecting the rest of the agreement.

These terms represent the entire agreement between the parties relating to the service, unless varied in writing. No waiver of any term will be effective unless agreed by us in writing, and any delay in enforcing a term does not mean that term has been waived. Headings are included for convenience only and do not affect interpretation. Man And Van Kingstonuponthames may update these terms from time to time, and the version in force at the time of booking will apply unless otherwise agreed.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising out of or in connection with the service shall be interpreted in accordance with that legal framework. Where the customer is a consumer, nothing in these terms affects any mandatory rights provided by applicable consumer protection law.

Any dispute that cannot be resolved informally should be brought before the courts of England and Wales, unless a different forum is required by law. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. The parties agree that these terms are intended to be reasonable, lawful, and applicable to ordinary moving and transport services in the UK, including man and van hire, removals, collection work, and related assignments.

By booking the service, you acknowledge that you have read, understood, and accepted these Terms and Conditions. They are designed to protect both the customer and the service provider, ensure lawful operations, and support a clear and professional approach to every booking. If you do not agree to any part of these terms, you should not proceed with a booking or request the service to begin.