Terms and Conditions for Man and Van Kingston Upon Thames
These Terms and Conditions set out the basis on which the man and van Kingston Upon Thames service is provided. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any man and van service, as they explain how bookings are accepted, how charges are calculated, what happens if plans change, and the limits of our responsibility. In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business making the booking.
These Terms apply to domestic and commercial transport services, including removals, item collection, furniture delivery, and similar jobs carried out with a van and moving labour. They also apply where additional handling, waiting time, dismantling, or other agreed support is required. Any variation to these Terms must be agreed in writing in advance. If there is any conflict between these Terms and a written quotation or confirmed booking note, the written quotation or booking note will prevail to the extent of that conflict.
Booking process begins when you provide job details, including addresses, collection and delivery points, access information, item description, and preferred date or time. A quotation may be based on the information supplied at the time, and we rely on that information being accurate and complete. A booking is only confirmed once we have accepted your request and, where required, received the agreed deposit or other advance payment. Until confirmation is issued, availability cannot be guaranteed. We may refuse or withdraw a booking if the information provided is incomplete, misleading, or if the job is unsuitable for the vehicle, equipment, or personnel available.
Once a booking has been confirmed, you must ensure that the details remain correct. If the volume of items, access conditions, parking arrangements, or timing changes materially, the price may need to be revised. The customer is responsible for arranging suitable parking, access permissions, and any required permits unless we have expressly agreed in writing to manage those arrangements. If delays occur because of inaccurate information, restricted access, missing keys, unsafe loading areas, or failure to be ready at the agreed time, we may charge for waiting time, return visits, or additional labour. We reserve the right to refuse to carry out work where doing so would be unsafe, unlawful, or beyond the scope of the original booking.
Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise stated, charges may include vehicle time, labour, mileage, waiting time, tolls, congestion-related costs where applicable, parking charges, and any materials used in the course of the job. Estimates are based on the information provided and are not fixed unless expressly described as fixed in writing. If the work takes longer than expected because of circumstances outside our control or because the job differs from the description supplied, additional charges may apply at the stated hourly or agreed rate. We may require a deposit to secure the booking, and the balance is payable on completion unless otherwise agreed.
Accepted payment methods will be advised at the time of booking or invoicing. If payment is not made when due, we may suspend further services, retain goods only to the extent permitted by law, or recover outstanding sums through lawful means. Any bank charges, collection costs, or reasonable administrative costs arising from failed or reversed payments may be added to the amount owed. Prices are normally quoted inclusive or exclusive of VAT depending on our tax status, and this will be made clear at the point of quotation. You are responsible for checking the invoice promptly and raising any query without undue delay.
If you need to cancel or reschedule, you should notify us as soon as possible. Cancellations made with sufficient notice may not attract a charge, depending on the circumstances and any costs already incurred. Where a deposit has been taken, it may be retained in full or in part to cover administrative time, reserved capacity, and losses arising from late cancellation. If cancellation occurs shortly before the booking time, or if we arrive and cannot complete the work because you are unavailable, access is denied, or the job cannot proceed for reasons within your control, a cancellation fee may apply. We may also charge for wasted time and fuel if our team has already been dispatched.
If you ask to rearrange the booking, we will try to accommodate the new date or time, but availability cannot be guaranteed. Any revised booking may be subject to a new quotation if the original circumstances have changed. We reserve the right to cancel or reschedule a booking due to adverse weather, vehicle breakdown, staff unavailability, road closures, safety concerns, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to arrange an alternative time, but we will not be liable for indirect loss arising from the change, provided we have acted reasonably and communicated with you as soon as practicable.
Liability is limited as set out in these Terms and in accordance with applicable law. We will take reasonable care when handling items and carrying out the service, but we are not responsible for pre-existing damage, inherent defects, or items that are inadequately packed, assembled, or secured by the customer. Fragile, valuable, antique, or unusual items must be clearly identified in advance so that appropriate handling can be considered. Unless expressly agreed otherwise in writing, it is your responsibility to ensure that items are suitably packed and protected for transit. We are not liable for loss or damage caused by normal wear and tear, insufficient packaging, or inaccurate descriptions.
Where we assemble, dismantle, lift, or move items, you acknowledge that minor scuffs, marks, or cosmetic effects may occur during normal handling, especially where access is tight or furniture is heavy. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our liability for loss or damage to goods is limited to the lower of the repair cost, replacement cost, or the value declared and accepted in writing before the job begins. We do not accept responsibility for loss of earnings, business interruption, missed appointments, or other consequential losses.
If you are present during loading or unloading, you should inspect items and raise any obvious concerns promptly. Failure to report damage or loss within a reasonable period may make it harder to investigate the issue. We may ask for photographs, a description of the packaging, proof of value, and any other information reasonably needed to assess a claim. Any claim must be made in good faith and supported by evidence. This does not affect your statutory rights where they apply.
Waste regulations are an important part of any removal or clearance-related service. If the job involves waste, unwanted items, or materials intended for disposal, you must tell us in advance exactly what is included. We only handle waste where lawful and appropriate to do so. You must not ask us to remove controlled waste, hazardous materials, chemicals, asbestos, clinical waste, oils, gas canisters, or any items prohibited by law unless we have expressly agreed and are legally authorised to deal with them. If waste is mixed with reusable goods, you must identify what is to be removed and what is to be retained before the job starts.
Where waste transfer is involved, the customer must provide accurate information about the type and source of waste, and may need to cooperate with any records required under the applicable waste duty of care. We may refuse waste that is not properly described, not safely movable, or not lawful to transport. If you conceal prohibited items within other waste or goods, you will be responsible for any resulting losses, penalties, clean-up costs, or legal consequences. Any disposal service is provided on the basis that the waste is lawfully produced and that the customer has authority to arrange its removal. We may use licensed facilities or authorised third parties where required.
The customer warrants that all items handed over for transport or disposal are legally owned or that they have full authority to arrange their movement. You must ensure that no dangerous, illegal, stolen, or restricted goods are included in the consignment. If we suspect that goods are unlawful, unsafe, or misdeclared, we may refuse to carry them and may report the matter to the relevant authorities where required by law. You agree to indemnify us against fines, charges, claims, losses, and expenses arising from your breach of these obligations, including any breach relating to waste classification, incorrect descriptions, or unlawful disposal requests.
We are not responsible for delays caused by traffic, accidents, severe weather, road restrictions, parking enforcement, or events outside our reasonable control. In such circumstances, we will use reasonable efforts to continue the service or to reschedule where necessary, but no guarantee is given that arrival or completion times will be exact. Any time given for arrival or delivery is an estimate only unless specifically agreed as a fixed appointment in writing. You acknowledge that a Kingston Upon Thames man and van service may involve multiple factors affecting timing, and you agree to allow reasonable flexibility.
If the customer breaches these Terms, provides false information, or behaves in a threatening, abusive, or unsafe manner, we may suspend or terminate the service immediately. In such cases, you may remain liable for charges already incurred, including the full or partial booking fee, waiting time, labour, fuel, and any reasonable recovery costs. We may also terminate the booking if we reasonably believe that continuing would expose our staff, vehicle, goods, or the public to risk. No waiver of any term will be effective unless stated in writing, and any failure by us to enforce a right on one occasion will not prevent us from enforcing it later.
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. These Terms constitute the entire agreement between us and you in relation to the service, except for any written variation or quotation expressly incorporated into the booking. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or subcontract any part of the service where reasonably necessary, provided that this does not materially reduce the standard of care promised to you.
Governing law and jurisdiction: these Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By booking a man and van service in Kingston Upon Thames, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, and that they apply to all services provided unless amended in writing before the job begins.